Customer Support Executive

This is a full-time remote role for a Technical Support Associate. The Technical Support Associate will be responsible for providing desktop technical support and troubleshooting. They will be responsible for utilizing analytical skills to diagnose technical issues, working with customers to provide excellent customer support, and managing technical issues within a ticketing system.

  • Responsibilities:
  • Communicate with Internal team via phone, email for ensuring the workflows.
  • Provide knowledgeable answers to their queries
  • Work with internal departments to solve customers needs
  • Qualifications:
  • At least 1 year of relevant work experience
  • Excellent phone etiquette and excellent verbal, written, and interpersonal skills
  • Must have hands-on experience in Excel
  • Must have completed Graduation
  • Working in the Banking sector is an advantage
  • Must have knowledge of working on some ticketing tool
    • 1-3
    • Andheri-MIDC
    • As per Industry norms
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